For peace of mind we offer a 28-day return policy where you can return unused items for a refund. To return an item it must meet our eligibility criteria listed below:

• Items must be returned within 28 days from the date of delivery.

• Items must be unopened and in their original packaging.

• Items must be unused and in their original condition.

• For hygiene reasons we are unable to accept opened items of a personal nature. This includes all disposable and washable incontinence products.

• Made to measure and custom-made items cannot be returned.

• All returns should include a completed returns form or a hand written note with the relevant return information.

You can return your item using a courier of your choice. Some of our recommended couriers are Royal Mail, Hermes and Parcel2Go. We strongly advise you use a trackable service with an appropriate insurance amount. We are unable to refund items that are lost or damaged during the return.

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